FREQUENTLY ASKED QUESTIONS
ARE RESERVATIONS REQUIRED?
Reservations are no longer required. However, in order to welcome you in the best conditions during this complicated period, we suggest you to book your visit in advance. This will allow us to distribute the visits as well as possible over all the time slots. You can book your tickets here or by phone at 02/375.28.60.
IS IT ALLOWED TO TAKE PICTURES OR FILM THE MUSEUM?
Yes, the use of cameras is allowed in the museum.
Do we have to print our tickets?
No, it is not necessary to print your tickets. Just go to the reception desk and tell us your name. We will find your reservation directly on our computer.
Is the Museum open on Sundays and holidays?
Yes, we are open every day and even on public holidays*! From 01/04 to 30/09 we are open from 9:30am to 6pm.
Is it possible to enter the museum several times with my ticket on the same day?
No, the exit is permanent.
Do we have access to audio guides? If so, in what languages are they available?
Yes, audio guides are included in your entrance ticket. They will explain in detail the history of the Battle of Waterloo and the Duke of Wellington for 45 minutes. Our audio guides are available in six different languages: French, Dutch, English, German, Spanish and Italian.
Is there a Pass that includes several museums of the Battle of Waterloo?
Yes, we have the 1815 Pass that will give you access to the three main museums of the battle of Waterloo. The pass is valid for one year! Therefore, you do not have to visit all three museums on the same day. Price: Adult: 23€. Students – Seniors: 22€. Children over 10 years old: 14€. The Pass 1815 is on sale in our museum and on our website.
do you have parking available?
We do not have private parking. However, you can easily park in the vicinity of the museum. The following parking lots are located within a 3-minute walk of our museum Parking 115 : free indoor and outdoor parking Parking avenue Reine Astrid : free outdoor parking.
Is the museum equipped for people with reduced mobility?
The Wellington Museum is housed in a 300 year old building, classified by the Walloon Region. Unfortunately, it has not been possible to provide access for people with reduced mobility (wheelchair users). We apologize for this. However, visitors with special needs are welcome: call us or send us an email and we will be happy to explain the visiting modalities. Access will be provided.